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Teresa Prat Estepa

Secretary at Walt Disney World

Translation and Localization

  • 1 Grups
  • 14 Contacts
Junior

Biography

Highly motivated and results-oriented administrative and sales assistant with over 8 years of experience.
Solid organizational, time-management, written and oral communication skills, able to multi-task variety of responsibilities and challenges.
Ability to prioritize projects, meet deadlines, work independently and support several managers.
Superior customer service, professional office and telephone etiquette and confidentiality pertaining to personnel, administrative and financial matters.
Dedicated and tireless team player always committed to professionalism and flexibility.
Bilingual: fluent English, native Spanish and Catalan, excellent German.

Professional experience

Secretary

Walt Disney World
Translation and Localization IT & Telecommunications

Sales Asssistant

Walt Disney World

Provide clerical and administrative support to sales managers. Handle the internal and external communication with high call volume, preparing daily correspondence, proposals and contracts, and miscellaneous projects. Coordinate travel arrangements and itinerary for sales managers' business trips. Complete expense reports. Provide back-up & partner with other sales assistants

Vacation Planner

Walt Disney World

Educate and advise Disney Vacation Club Members of services, benefits of product offerings. Efficiently and promptly respond to diverse inquirers in a fast-paced environment. Assertively working to meet operational goals and fulfill customer requests. Solving Member Concerns and make effective decisions to maximize the use of their vacation points, with the final outcome of Member satisfaction and high quality servicing.

Secretary

Walt Disney World

Process invoices, payments requests and office supplies in a timely and accurate manner to insure proper payment to vendors. Requests new vendor numbers to pay commissions to new clients. Create better process to track payments, accounting information. Calendar maintenance: Maintain calendar for Sales Director and Sales Managers on a regular basis. Schedule meeting times, locations, invitees via Outlook. Set up A/V and VTC requirements. Contracts: Prepare, categorize and organize up to 300 legal agreements for off-site properties to insure proper continuation of business with Timeshare properties, Good Neighbor Hotels, Official Disney Ticket Locations, Rental Homes, Guest Service Desks, Leased Retail companies and On-line Ticket Stores. • Ticketing Solving: Communicate with clients on a daily basis to solve guest issues pertaining to ticket sales. Incentive programs: Order comp tickets for special events, for GHN Employee of the Month, for Special client FAMs, OPE Quarterly Tickets, Destination Sales Incentive Winners and miscellaneous clients’ requests approved by Sales Director. Books room nights for client incentive winners and special client requests approved by Management. Prepare Certificates for program winners, auctions and special events. Answer incoming calls to Destination Sales. Assist callers by solving problems efficiently, serving as communication central for department. Assist Sales Management and coordinators with calendars, communications with client base, ticket requests, e-mail distribution and as needed. • Administer data base of clients’ user ids in Disneyproduct.com to ensure that clients can check the updated ticket codes and prices. Manage paper and electronic information storage and retrieval to ensure proper use of shared drive. Collect, submit data to Leader for final input and approval and distribute bi-weekly reports.

Secretary

Walt Disney World

Placed procurement and office supply orders using SAP. Ensured payment of invoices in a timely manner in order to process all payments by end of Fiscal Year 2007. Set up new domestic and international vendors in SAP. Calendar Maintenance: Provided direct support to Manager with duties including but not limited to setting up appointments, managing calendar, responding emails and coordinating meetings. Travel Arrangements: Coordinated travel arrangements and hotel reservations. • Computer, Office Needs: Coordinated the upgrades and refurbishments in two conference rooms and several office moves. Prepared domestic and international shipments. Bi-Weekly Report: Compiled and coordinated bi-weekly report. Also created, prepared and distributed agenda for weekly staff meeting. Dealt with a diverse group of important callers at all levels of the organization. Assisted Manager and team members in Communications and Events with copying, typing and faxing documents and assembled confidential sensitive information. Planned and executed one in-house meeting for 10 team members. This was included but not limited to choosing the proper venue, reviewing menus and requesting the necessary audio-video equipment.

ESL/ESOL/German Teacher

La Salle Berga, Middle-High School, Barcelona, Spain

Taught the fundamentals of English language and instructed up to 40 students per classroom. Improved student learning, through creating instructional materials and procedures consistent with individual needs. Actively participated in teacher planning, team meetings and after-school program for students requiring academic assistance.

International Sales and Administrative Assistant

Macsa ID, S.A.

Processed orders on an international level for equipment sales and provided customer support on product pricing, availability and delivery, through phone, fax and email. Coordinated travel arrangements using internet travel sites that saved the company $100-$200 per ticket. Communicated daily with international clients and distributors by email and telephone. Prepared documents for international shipments of high-technology machinery, ensuring delivery to final destination. Assisted Marketing Manager in writing and editing product catalogues.

Administrative Assistant

BARCELONA CENTRE TECNOLOGIES

Provided wide array of administrative support services to ENGINEERING DESING division of VOLKSWAGEN-SEAT Group; Included but not limited to maintaining and upgrading record database for engineering design projects, preparing reports and enhancing presentations using Microsoft Excel and Word and PowerPoint. Administered the coordination and follow up of various engineering design projects for VOLKSWAGEN-SEAT, AUDI and SEAT car models. Also maintained and updated filing system and kept track of project schedules and deadlines using Microsoft Project. Assisted Project Managers and Engineers with delivering engineering designs for final auto prototypes on time, utilizing basic knowledge of ICEM-SURF and CAT systems.

Education

University of Barcelona

English and German Philology

Goethe Institute, Spain

Trinity College, Dublin

Cambridge Proficiency of English

Languages

English high
Spanish high
Catalan high
Portuguese low
German medium

Courses & certifications