A native Spanish/Italian with a Swiss and English background, I am an enthusiastic and hardworking individual with experience in excellent Customer Service & as well as middle management. I have more than 3 years’ experience of managing accounts across the globe which is completed by the array of skills and knowledge acquired during all my years of service in different industries and positions, mainly in the private but also in the public sector. Constantly dealing with people from all over the world and encountering the most demanding situations have helped me develop my administrational, organisational, communication and team working skills. I am able to pinpoint areas for improvement and to provide solutions, and capable of controlling situations and/or groups of people in various languages (Spanish, English, French, Italian). I do hold a very business-like approach where there is a high expectation from every individual, company and resources, paying attention to detail.
Open to new challenges
NextEra Energy España S.L. (Renewable Energy)
Direction and back up to the administrative team supporting the construction of 2 solar power generation plants in Extremadura (Purchase orders, contracts, handling of legal correspondence with diverse administrations, etc.) Rewriting processes from headquarters for their application in Spain. Management of vendors, stock and logistics. General office and IT maintenance.. Negociation of service contracts. Coordination with HR for the Occupational Safety & Health Plan and the Emergency Plan. Ad-hoc translations. Reporting. Budget control.
Executive Assistant to the President
NextEra Energy España – (Sector Energético)
Supporting the President with his agenda, meetings, travel, expenses. Liaison with the legal department and external consultants for signatures of contracts. Organisation of training sessions for the different departments. Coordination with the Public Relation and Communications department.
International Distribution & Customer Services- Production Coordinator
Linde Werdelin (Luxury Watches)
? Working closely with the Managing Director and the Product Manager in the strategy for production-sales. Coordination of sales agents, distributors and retailers managing accounts in other markets with special responsibilities for Spain, Italy, Germany, Argentina, Singapore and US; negotiation of advertising budgets; management of consulting and sales commissions. Involvement in market pricing and margins. Events and International Fairs (Geneva & Basel Luxury Watch Fairs). Direct liaison with direct customers for enquiries, sales requests and after sales support (Salesforce.) Responsible for invoicing, supervising Customer Receivables. Office responsibilities. Supervising the office budget and the Office Administrator (Account Payable, Insurance, HR (holidays, sick leave), aid with legal matters, Management’s agendas, travel, expenses, etc.) Administration of logistics and stock control.
International Sales Executive
Marcus Evans (Business Information)
Delegate Relations. Reaching out to decision makers at the most senior level (cold calling) to invite them to Business Information Events related to economics (Pensions. Hedge funds, Equity Investment). Responsible for a portfolio of delegates, catering for their needs while at the summit (meeting scheduler, networking arrangements, etc.)
Deputy Head of Languages – Head of Spanish
Responsible for the resources, (budget, ordering of stationary supplies and equipment and its maintenance), organisation of Exam entries, school trips abroad, report writing, curriculum design, staff appraisal and provision of inset for staff (use of new technologies: PPT for Interactive Boards) , Languages assistants recruitment and timetable.
Modern Foreign Languages Teacher - Secondary Education
Kemnal Technology College
Introduced A Level course and corresponding Schemes of work and conducted the AQA GCSE and AS Spanish Speaking exams as well as reviewed and changed textbooks. Assessment were recorded in excel, always up-to-date, to be produced in a meeting with a parent or for inspection of senior management or OFTED. I wrote the end of term reports and set targets for students. I left a bank of flipcharts for lessons across all Key Stages 3 & 4, which are currently being used by other teachers.
Language Assistant- Grant from the Ministry of Education
Kemnal Technology College & The Priory School
Published an article in Activa, a biannual magazine edited by La Consejería de Educación in UK.
On-Duty Operations Manager
Universal Aviation Spain, S.L. (Private Aviation)
In charge of the Operations department (flight planning, crew briefing, hotel bookings, etc.) I also managed relations with Clients and other companies (responsible for contracting services and dealing with complaints, negotiating rates, etc). In this job I was leading a team of four people and was responsible for the training of new staff. Acted as Air-Broker in a number of occasions.
Operations, Ramp and Check-in
General Aviation Services, S.L. (Aviation Handling)
Supervisor for the smooth running of companies with no office in Madrid; mainly British and French (dealing with all passengers issues, from ticketing to lost baggage claims). In charge of preparing staff rota and making last minute adjustments.